Terms & Conditions
Effective Date: 27-07-2026
Welcome to Vitanurva. These Terms & Conditions govern your access to and use of our website, products, and services available at https://vitanurva.com/
By using our Website or purchasing from us, you agree to these Terms & Conditions. If you do not agree, please do not use our Website.
1. Company Information
Vitanurva is engaged in the retail and wholesale business of Makhana and related products.
Website:
https://vitanurva.com/
Location: Mumbai, Maharashtra, India
Email: info@vitanurva.com
Phone: 8485094317
2. Eligibility
By using this Website, you confirm that you are at least 18 years old or are using the Website under the supervision of a parent or legal guardian.
3. Products and Services
Vitanurva offers Makhana products for retail and wholesale customers. We make reasonable efforts to ensure that product descriptions, prices, availability, and images are accurate. However, minor differences in packaging, appearance, or product details may occur.
We reserve the right to update product details, prices, offers, and availability at any time without prior notice.
4. Orders and Payments
When you place an order on our Website, you agree to provide accurate billing, shipping, and contact information.
Orders may be accepted, rejected, cancelled, or modified by Vitanurva due to product unavailability, payment issues, incorrect pricing, suspected fraud, or any other reasonable business reason.
Payments may be processed through third-party payment gateways. Vitanurva is not responsible for delays, errors, or failures caused by banks, payment gateways, or third-party service providers.
5. Cancellation Policy
Customers may request cancellation within 1 week from the date of order or delivery, as applicable.
Cancellation requests made after 1 week will not be eligible for cancellation, refund, or return.
To request cancellation, customers must contact us at:
Email: info@vitanurva.com
Phone: 8485094317
6. Refund and Return Policy
A product will be eligible for refund or return only if:
– the product is not physically damaged;
– the packet is not opened;
– the product is unused and in its original packaging;
– the refund or return request is made within 1 week.
Products that are physically damaged, opened, used, tampered with, or not in original condition will not be eligible for refund, return, or cancellation.
Once the refund request is approved, the refund will be processed to the original payment method within [Add Number] business days, subject to bank or payment gateway timelines.
7. Shipping and Delivery
Delivery timelines are estimates and may vary depending on customer location, logistics provider, public holidays, weather conditions, or other circumstances beyond our control.
Customers are responsible for providing correct delivery details. Vitanurva will not be responsible for failed or delayed delivery due to incorrect address, unavailable recipient, or customer-side issues.
8. Wholesale Orders
Wholesale orders may be subject to separate pricing, minimum order quantities, delivery timelines, and payment terms. Any special wholesale terms agreed in writing will apply in addition to these Terms & Conditions.
9. Use of Website
You agree not to misuse the Website or use it for unlawful purposes. You must not attempt to hack, damage, disrupt, copy, reproduce, or exploit any part of the Website without written permission from Vitanurva.
10. Intellectual Property
All content on the Website, including brand name, logo, product images, text, design, and other materials, belongs to Vitanurva or its lawful owners.
You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without prior written permission.
11. Privacy
Your personal information will be handled according to our Privacy Policy. By using our Website, you agree to the collection and use of your information for order processing, delivery, communication, customer support, and legal compliance.
12. Limitation of Liability
Vitanurva shall not be liable for any indirect, incidental, special, or consequential loss arising from use of the Website, purchase of products, delivery delays, payment failures, or third-party service issues.
Our total liability for any claim shall not exceed the amount paid by the customer for the specific product related to the claim.
13. Force Majeure
Vitanurva shall not be responsible for delay or failure in performance caused by events beyond our reasonable control, including natural disasters, transport issues, strikes, government restrictions, internet failures, pandemics, or other unavoidable circumstances.
14. Changes to Terms
We may update these Terms & Conditions from time to time. Updated terms will be posted on this page. Continued use of the Website means you accept the updated terms.
15. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.
16. Contact Us
For questions, cancellations, refunds, returns, or complaints, please contact:
Vitanurva
Mumbai, Maharashtra, India
Website: https://vitanurva.com/
Email: info@vitanurva.com
Phone: 8485094317